Salon Policies
We strive to create the ultimate salon experience for you, so please take a moment to review our Salon Policies. By booking an appointment, you acknowledge that you have read, understood, and agreed to abide by our policies, terms, and conditions.
Deposits
Deposits are 50% of your requested service rate and will be collected at time of booking. The remaining balance will be due at check out. Deposits are non-refundable, but are transferrable up to one time as long as the appointment rescheduling aligns with our cancellation policy.
Cancellations/No-Call, No-Show
We are committed to ensuring the moments leading up to your appointment are smooth and easy. Appointment confirmations are sent out via text, email or both 48 hrs before your scheduled appointment. During that time, you will be able to confirm, reschedule or cancel your appointment. Canceling within 24 hrs of your appointment will result in a loss of deposit.
- All appointments must be canceled online.
NC/NS will be charged 100% of your service total. Failure to communicate or complete this transaction will result in being blocked from further booking opportunities.
Rescheduling
You may reschedule your appointment up to 24 hours ahead of your scheduled appointment. Your deposit will automatically be transfered and applied to your new service date. A second rescheduling will result in loss of deposit and require a new appointment to be set.
Late Fee
A grace period of 10 minutes will be allotted. If you fail to communicate or arrive after the grace period, $30 will be added to your service total or you may be required to reschedule.
FAQ’s
How do I book?
If you’re new to Curlfriend Material, your service options will be in the “New Guest Experience” drop down. Returning guests can find all services in the “Existing Guest Experience” drop down. If you’re an existing guest looking for a new service, you will book under the “New Guest Experience” drop down. If you are unsure of what service to book, please contact us for support.
Do you color extensions?
Yes! We customize your extensions to your current or desired color. You can find the full pricing on our booking site.
What is the difference between a Highlight & Balayage?
The main difference between highlights and balayage comes down to technique, placement, and overall look:
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Highlights use foils to lighten specific strands from root to tip, creating a more uniform and defined contrast between the lightened pieces and your natural color. They typically give a brighter, more structured look and can require more frequent touch-ups to maintain the color near the roots.
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Balayage is a freehand painting technique where lightener is swept onto the hair’s surface for a softer, more natural gradient. It creates a sun-kissed effect with a gradual transition between shades, usually starting lower on the hair shaft, so it grows out more seamlessly and requires less maintenance.
If you want bold brightness, highlights might be your pick; if you’re after a low-maintenance, natural blend, balayage is the go-to.
Do I need to shampoo my hair?
Absolutely not! A shampoo is part of all services at no extra charge. It is my duty to ensure you have the full salon experience. Unless instructed otherwise, I only ask that you come with your hair detangled and free of heavy product.
How should my hair be prepped for my service?
Please make sure your hair is detangled and free of heavy product. It is not a required to come with your hair already shampooed, but I do ask that your hair is not stocked with heavy product prior to a color service.
If I cancel my appointment then reschedule, will I have to pay another deposit?
Yes.
Deposits are non-refundable, but transferable once during your confirmation window. We are very flexible in our booking approach, and we ask that you respect our time as we do yours.